Privacy Policy

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address, if you choose to provide one
• Service address
• Information submitted through our contact forms
• Communications with us by phone and SMS
• Website usage data collected through Google Analytics

We do not knowingly collect sensitive personal data.

2. How Information Is Collected

We collect information through:

• Contact forms submitted on our website
• Phone calls
• SMS communications
• Automatic analytics tracking when you visit our website

3. How We Use Information

We use the information we collect to:

• Respond to inquiries
• Provide quotes and schedule services
• Provide customer support
• Send SMS communications, including service messages and, with your consent, marketing messages
• Improve our website performance

4. SMS Communications & A2P Compliance

Our SMS program follows applicable messaging compliance standards.

• Consent to receive SMS messages is not a condition of purchase.
• You may receive service-related messages and marketing messages.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us at (570) 490-2559.
• Message frequency varies.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Phone numbers and SMS consent are never sold or shared with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We share information only with the service providers necessary to operate our business, including:

• Webflow, for website hosting
• GoHighLevel, for customer communication and scheduling
• Google Analytics, for website usage analytics

These providers are required to safeguard your data. Your phone number and SMS consent are never sold or shared with third parties for marketing purposes.

6. Cookies & Analytics

We use Google Analytics to understand how visitors interact with our website. Cookies are used for essential and analytics purposes only. We do not use cookies for advertising or cross-site remarketing.

7. Data Security

We use reasonable safeguards to protect the information we collect. However, no system or method of transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or to comply with our legal obligations.

9. Your Privacy Rights

You may request to access, correct, or delete the personal information we hold about you, where legally permitted. To exercise these rights, contact us at (570) 490-2559.

Pennsylvania does not currently have a comprehensive consumer data privacy law in effect. If such a law takes effect and applies to our business, we will honor the rights it provides. We will respond to verifiable requests to the extent required by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Children's Privacy

Our services and website are not directed to children. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Information

Sampsell Roofing & Seamless Gutters
Phone: (570) 490-2559